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Terms and Conditions

  1. How to Make a Reservation
    In order for us to accept your booking your party leader must read these conditions. The person who signs or 'submits' the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we will allocate you your chosen property and confirm your reservation. All payments are to be in £sterling, or €Euros unless otherwise agreed. Any additional nights will be charged on a pro-rata basis.
  2. Method of payment
    Payment can be made by personal cheque or bank transfer; we also accept all major cards, though our PayPal facility.
  3. Initial Payment
    At the time of your booking you will be asked to pay an initial deposit of £150 per week of your stay and will receive a confirmation letter, on receipt. This payment is your only commitment until 6 weeks prior to your departure.
  4. Payment of Balance
    The balance of the holiday cost must be paid at least 6 weeks prior to departure. Please ensure that payment is made within that time otherwise we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us the cancellation charges detailed below. If you arrange your holiday within 6 weeks of trave/lling then full payment is due with your booking. Once we receive the final payment, we will send you confirmation of payment, and details for your arrival and stay.
  5. If you cancel you're booking
    If you wish to cancel your booking you must do so by sending written confirmation from the person who signed/submitted the booking form - e-mail is fine. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may result from being unable to re-book the holiday, we charge the following cancellation fees:
    Period before departure within which
    cancellation notice is received
    Amount of cancellation fee
    (as % of property cost)
    More than 43 days Loss of deposit
    42 - 29 days 60%
    28 - 0 days 100%
  6. Insurance Requirements
    Holiday and travel Insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured.
  7. Party Size
    At no time must any more persons occupy a property than stated on the booking form, except with prior written agreement. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.
  8. Problems With Your Property
    If you have a problem during your holiday, immediately inform the local representative who will then endeavour to put things right. If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days of the completion of your holiday.
  9. Check in / Check out times
    We endeavour to be flexible on arrival and departure days and times. However, once agreed we require that you adhere to our agreement in order to prepare the accommodation properly.
  10. Change of accommodation
    On rare occasions it may be unable to avoid changing your chosen apartment, because of circumstances beyond our control; we will endeavour to inform you of this as soon as possible and offer either alternative accommodation of similar or superior standard, a full refund if nothing is suitable or discuss other options.
  11. Breakages and Damages
    We don't request a security deposit, but we do trust you to report any breakages or damage to our local agents / housekeepers. You will be required to pay for any major repairs or replacements as necessary.
  12. Property Standards
    We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff during your stay. Please leave the apartment in a reasonably clean and tidy condition on your departure. We reserve the right to charge for extra cleaning if necessary.
  13. On Arrival
    Immediately upon arrival at your holiday home please familiarise yourself with the layout of the property and identify any potential hazards e.g. steps, slippery surfaces etc. Please also read any safety precaution information contained within the welcome book or displayed on notice boards.
  14. Properties Close to Golf Courses
    Please be aware that the risk of stray golf balls entering the gardens/patios of properties near golf courses is unavoidable.
  15. Dogs and Other Pets
    We regret that pets are not permitted at any of our properties except for guide dogs by prior arrangement.
  16. Included in the Cost
    Weekly maid service (if you are staying for 7 nights please note that this is on your day of arrival and departure only)
    • All linen changed weekly
    • Towels but not pool towels (unless otherwise stated)
    • Cots / High Chairs
    • A welcome pack of essential items
    • Pool and garden maintenance
    • All water and electricity
    • All local and other taxes
    • Assistance of our local representative if required (during office hours unless an emergency)
  17. Data Protection
    We take your privacy seriously. By submitting any of our forms, we will just reply to you about your enquiry. You are not subscribing to a mailing list, nor will we give out or sell your information to anyone.

If you have a question then please contact us.